Integrations · CRM
Bitrix24
Sync calls, recordings, transcripts and texts with Bitrix24 deals.
Requirements
- TheCarGo account
- Admin role
- Developer options on
- Bitrix24 plan with local apps
- Same email in both
Connect
- In TheCarGo, open Integrations → Bitrix24 and click Connect.
- In Bitrix24, go to Developer resources → Other → Local application and create a server app. Paste the two
URLs from TheCarGo, select
crm,telephony,messageservice,user, and save. - Paste the Application ID and Application key into TheCarGo.
The status changes to Active on its own.
What syncs
| Data | In Bitrix24 |
|---|---|
| Calls | Logged on the contact and its open deals, with recording and transcript |
| Click to call | A number clicked in Bitrix24 is dialed in the TheCarGo app |
| Texts | Sent from Bitrix24 through the deal owner's TheCarGo line, with delivery status |
| Replies | Logged on open deals; automation triggers for a reply and for STOP |
Settings
| Setting | Effect |
|---|---|
| Calls | Sync calls and allow click to call |
| Texts | Use TheCarGo as the Bitrix24 SMS provider |
| Fallback line | Sends texts when the deal owner has no line |
Troubleshooting
| Issue | Fix |
|---|---|
| Stuck on Pending | Check both URLs in the Bitrix24 app, then open the app in Bitrix24 |
| "Check the app keys" | Paste the Application ID and key again |
| Setup check failed | Add the missing permission in Bitrix24, then Rerun setup |
| Missing calls for a user | Match their email in both products, then Rematch users |